When mentoring a UAP on managing residents with confusion, which action should be discouraged?

Shouting to gain a resident's attention should be discouraged when managing individuals with confusion. This approach can create fear and anxiety, exacerbating their confusion and distress. Instead, fostering an environment of calmness and reassurance is vital. Residents with cognitive impairments often respond better to a gentle and soothing tone, allowing them to feel secure and connected.

Utilizing calm speech can help de-escalate situations and promote a sense of safety. Redirecting a resident’s focus serves as an effective intervention that can help distract them from their confusion, reducing agitation. Asking open-ended questions, although sometimes challenging, encourages communication and engagement at their own pace without overwhelming them, which is beneficial for maintaining their dignity and self-esteem.