How should the nursing supervisor respond to the family member's statement regarding the call light?

The best response is aimed at acknowledging the family member's concerns while also committing to a thorough investigation. This approach demonstrates empathy and professionalism, which are vital in a healthcare setting when addressing family grievances. By stating the intent to investigate the circumstances thoroughly, the nursing supervisor validates the family member’s feelings and shows that the facility takes their concerns seriously. This fosters trust and reinforces the importance of quality care and accountability.

Moreover, such a response aligns with effective communication strategies, which include active listening and appropriate follow-up actions. This approach is particularly important in skilled care settings where family members may feel anxious about their loved ones’ well-being. It reassures them that their concerns will be addressed promptly and thoroughly, potentially easing their distress and fostering a collaborative relationship.

In contrast, other responses lack the same level of professionalism or understanding. For instance, implying that the family member’s loved one is often confused dismisses their legitimate concern. Acknowledging staffing issues may provide context but does not address the specific concern raised. Threatening discipline against staff without understanding the situation undermines a constructive dialogue and fails to promote a positive environment for care. Overall, the chosen response prioritizes both transparency and compassion, which are essential in healthcare communication.